Kathleen, watching politicians on TV in her council flat in Ladywood, Birmingham. She was asked to pay bedroom tax for one room, which would take her into debt. She has lived in the flat for 13 years, first with her 3 daughters who now have moved out but come to visit and stay with her grandchildren. She works part time as a cleaner for the same employer for 19 years but is reliant on housing benefit. Ladywood has the highest number of people in Birmingham effected by the bedroom tax.